System Maintenance
The functionality and reliability of a customer’s system is paramount to business, and as such, TBG endeavour to minimise any problems associated with their supplied
solutions. These situations, as we know, can be both costly and disruptive to production schedules and timescales. To minimise this, TBG offer service and support
contracts to aid with day to day activities and routine preventative maintenance.
Currently TBG have many customers in various countries throughout the world and as such the maintenance contracts differ greatly. TBG therefore can provide individual service
agreements tailored to suit a customer’s specific requirements.
Typical service and support activities include, telephone support, onsite visits (including maintenance and calibration), internal and external repairs and the provision of any
consumable materials.
TBG have the capability of remote access to customers systems (if necessary) utilising secure Citrix® Remote Assistance connection for the
opportunity of a timely resolution to situations that could arise.
For more information regarding our maintenance and support services, please feel free to contact us.